Terms of service

Last Updated: [12,09,2025]

These Terms of Service (“Terms”) govern your use of the website operated by Pretty Halo (“we”, “us”, “our”). By accessing our website and/or purchasing products from us, you agree to be bound by these Terms. If you do not agree, you must not use our website.

1. Eligibility

By using this website, you confirm that you are:

  • At least 18 years old; or
  • Using the website with the consent and supervision of a parent or legal guardian.

2. Products & Descriptions

We make every reasonable effort to ensure that product descriptions, images, specifications, and pricing are accurate. However:

  • Colours may vary due to screen settings and display differences.
  • Styling or performance results may vary depending on hair type and usage.
  • All measurements and specifications are approximate.

We reserve the right to modify, update, or discontinue any product at any time without prior notice.

3. Orders & Acceptance

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

  • Pricing or typographical errors
  • Suspected fraudulent or unauthorised activity
  • Stock availability issues

If we cancel an order after payment has been received, you will receive a full refund using your original payment method.

4. Pricing & Payment

  • All prices are displayed in GBP (£).
  • We reserve the right to change prices at any time without prior notice.
  • Payment must be received in full before any goods are dispatched.

We use secure third-party payment providers to process transactions.

5. Delivery

Delivery timeframes are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Courier or postal services
  • Customs clearance processes
  • Events beyond our reasonable control

Risk in the goods passes to you upon successful delivery to the address provided at checkout.

6. Returns & Refunds

Your statutory rights are not affected.

Returns and refunds are governed by our Refund Policy and in accordance with:

  • The Consumer Rights Act 2015
  • The Consumer Contracts Regulations 2013

Please refer to our Returns & Refund Policy page for full details on eligibility, conditions, and procedures.

7. Product Use & Safety

Our cordless hair styling tools must be used strictly in accordance with the instructions provided.

By purchasing our products, you agree:

  • Not to misuse the product
  • Not to use the product on wet hair unless explicitly specified
  • To follow all charging and safety guidelines

We are not liable for damage, injury, or loss caused by misuse, improper handling, or failure to follow provided instructions.

Nothing in these Terms limits or excludes liability where it cannot legally be excluded under applicable law.

8. Intellectual Property

All content on this website, including but not limited to:

  • Images
  • Branding
  • Logos
  • Text
  • Graphics

is the intellectual property of Pretty Halo and may not be copied, reproduced, distributed, or used without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Pretty Halo shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits or revenue
  • Business interruption

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot legally be excluded

10. Privacy

Your personal information is handled in accordance with our Privacy Policy and in compliance with:

  • The UK General Data Protection Regulation (UK GDPR)

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information

For any questions regarding these Terms, please contact:

Pretty Halo
📧 helloprettyhalo@gmail.com